customer service training

Increase Employee Retention with Interactive Onboarding & Training

By |2019-02-19T17:41:54+00:00February 19th, 2019|

Increase Employee Retention with Interactive Onboarding & Training Did you know that the average manual employee onboarding process takes 19 days to complete? That’s right — 19 days! That’s nearly three weeks you’re paying for little to know productivity as new hires ramp up. Not only does manual employee onboarding mean paying for nearly three weeks of zero-productivity, research shows that your printed material isn’t even efficient. Why a Winning Onboarding Strategy Matters The Harvard Business Review determined one out of six new hires quit within 90 days because of a bad onboarding experience. When [...]

Training Your Employees is Key to Customer Satisfaction

By |2019-01-24T18:27:45+00:00January 24th, 2019|

Training Your Employees is Key to Customer Satisfaction You put everything into your business in hopes that it will thrive — not just survive. But, what if your operation isn’t growing? I might not be a problem with your product or service you provide, but the quality of the interactions your customers experience. Whether you own a mom and pop retail shop or a franchise, service matters! Customer service training is also important across industries. First Impressions Last Forever Imagine you own a roofing company. You offer a variety of materials [...]

How Virtual Training Impacts Engagement and Productivity

By |2019-01-16T19:13:48+00:00January 16th, 2019|

How Virtual Training Impacts Engagement and Productivity As companies invest more in training, it’s becoming increasingly important to measure and track their return on investment. We drew from our expansive data to better understand how organizations are proving the ROI of learning, and how learning impacts key business outcomes, like employee engagement and productivity, as well as tenure, retention, and reventure growth. Employee Training Boosts Productivity In our current fast-growing economy, businesses need to hire and scale quickly to stay competitive. Tackling employee productivity, particularly speeding up the time it [...]

The ROI of Investing in Corporate Training

By |2019-01-16T00:36:31+00:00January 11th, 2019|

The ROI of Investing in Corporate Training Your company hiring process is airtight — meaning, only the most qualified candidates ever get their foot in your door. So, why would you invest in unnecessary company training when employees are brought on with all the knowledge needed to do their jobs well from the start? As industries become increasingly competitive, independent business owners depend on their employees — and the quality of service they provide — to build the kind of relationships that keep customers coming back. How to help your employees deliver service that stands [...]

Video Training vs. Traditional Training

By |2018-07-02T17:47:11+00:00January 5th, 2018|

Video Training vs. Traditional Training The Truth - By Eddie Martin Training has traditionally been about booking events, securing venues and managing travel arrangements. Substantial expenses with sometimes marginal returns on time and effort only to attempt to download a lifetime of one's research and time into the minds of a classroom or audience. The problem is that it is not only an inefficient use of money but alone it is a disservice to both your company and your students. We used to feel the same way as you; we felt that these traditional methods were the only way [...]

Workplace Knowledge: Understanding

By |2018-07-02T17:47:45+00:00November 21st, 2017|

Workplace Knowledge: Understanding 5  things that can happen when you don't understand something at work - By Eddie Martin So at some point (maybe daily) we find ourselves confused about how to do something at work. This can typically be resolved by asking coworkers or management. But not everyone will do that for fear of looking like they hadn't paid attention in that training class from last year or possibly they fear loosing their job for not knowing. Better yet, they ask a coworker for the answer and they don't know either. They've just been doing it their way [...]

LightSpeed VT Does it Interactively

By |2018-10-03T14:53:28+00:00October 31st, 2016|

Professional speakers know that size does matter. The size of your audience directly corresponds with your revenue stream.However, broadening your audience generally requires that you invest your money, invest your time, and invest your efforts to create the ultimate worldwide audience… and sometimes, that doesn’t even work.So, what is the most effective way to expand your audience? Check out these two ways you can create recurring revenue as a professional speaker.Go Virtual & Train Virtually EveryoneLightSpeed VT is a training solutions company that takes your scalable content and creates web-based training modules that engages users with interactive components within lessons.Whether [...]